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The JaneIT Help Centre has now moved! We're pleased to announce that our enhanced help centre is now available to improve your support experience. We kindly ask you to update any bookmarks you have. Please go to our new help centre where you can find the most up to date Horizons resources: help.junipereducation.org.


FAQ

Payroll

  •   Payslip emails are not sending
  •   I need to process a payment after leaving for an employee

HR Portal

  •   Our new portal is not sending out any workflows
  •   How do I get this year’s P60 to appear on the Portal?

General

  •   Status Updates
  •   How do I export a Crystal report to PDF
  •   I’ve had a ‘Serious Error’ message. What do I do?
  •   Why is there a large blank area in the middle of the desktop?
  •   How do I change my password?
  •   Why is there a large blank area in the middle of the desktop?

HR Record

  •   Summary of employee’s details down the right-hand side of the screen has disappeared
  •   It won’t let me enter a new starter
  •   I want to run a report to see how many holidays employees have left
Jane IT Help Centre